Returns & Refund Policy

Wear Anaiah ("we", "us", "our") is committed to your satisfaction. This policy governs returns, exchanges, and refunds for all purchases made through our online store (wearanaiah.gh) and in-store locations in Ghana.

By placing an order with us, you agree to the terms of this Returns & Refund Policy in accordance with the Consumer Protection Act, 2020 (Act 1048) of Ghana and applicable e-commerce regulations.

You may return eligible items within 7 calendar days of the confirmed delivery date. Items must be:

• Unworn, unwashed, and in original condition
• With all original tags, labels, and packaging intact
• Accompanied by your order number or proof of purchase

Items purchased during a flash sale, clearance, or marked "Final Sale" are non-returnable unless they arrive defective or incorrect.

The following categories are strictly non-returnable for hygiene and safety reasons:

• Underwear, lingerie, swimwear, and bodysuits
• Pierced jewellery and earrings
• Items that have been altered, dry-cleaned, or washed by the customer
• Gift cards and vouchers
• Items returned after the 7-day window

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery via:

• Email: hello@wearanaiah.gh
• Phone: +233 20 546 0185
• WhatsApp (same number)

Include clear photos of the item and the packaging. We will arrange a free collection and offer a full replacement or refund at no cost to you.

1. Contact us within the 7-day return window using the contact details above.
2. Provide your order number, item(s) to be returned, and reason for return.
3. We will confirm eligibility and issue a Return Authorisation Number (RAN).
4. Pack the item securely and drop it off at our Osu, Accra location or arrange courier delivery (at your cost, unless the item was defective or wrong).
5. Returns without a valid RAN will not be accepted.

Once your return is received and inspected, we will notify you of approval or rejection within 3 business days.

Approved refunds will be processed within 5–10 business days to your original payment method:

• Mobile Money (MTN, Vodafone, AirtelTigo): 1–3 business days after approval
• Debit/Credit Card: 5–10 business days (subject to your bank)
• Store Credit: Instant, valid for 12 months

Delivery fees are non-refundable unless the return is due to our error.

We offer free size or colour exchanges (subject to stock availability) within the 7-day window. If your desired exchange item is out of stock, we will offer a full refund or store credit.

For all returns enquiries: hello@wearanaiah.gh · +233 20 546 0185

Oxford Street, Osu, Accra, Ghana (Monday–Saturday, 9am–6pm GMT)